Frequently Asked Questions
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured in Canada. Cruelty free, paraben free and Eco Friendly.
HOW DO YOU KNOW ALL OF YOUR INGREDIENTS ARE CRUELTY FREE?
None of our products, or their ingredients, are tested on animals. Our supplier was thoroughly checked before going forward. The relevant documents supplied to us confirm they are also against animal testing.
WHY DON’T YOU USE THE LEAPING BUNNY SYMBOL ON NATALIE GRACE COSMETICS PRODUCTS WHEN YOU SAY ‘AGAINST ANIMAL TESTING’?
None of our ingredients or finished products are tested on animals. We fully support this. It costs a substantial amount for a new business to gain their leaping bunny symbol as a licensing fee is involved for each product. By choosing not to pay for this on all our products, keeps the cost down for our customers.
THERE IS A FAULT WITH MY PRODUCT, WHAT DO I DO?
Please contact firstname.lastname@example.org. No responses will be given via social media. Please provide photographs of the fault, your order number, date of order, name and address to confirm.